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Streamlining Operations:

How SBS Balustrade Steel Solutions transformed their Business with the SBS – Mobile app integrated with Smartsheet 


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Executive Summary

SBS Balustrade Steel Solutions, a mid-market manufacturing company specializing in structural and architectural steel works in United Kingdom, was facing operational inefficiencies in tracking project execution across multiple teams. While Smartsheet was being used to manage projects and sub-jobs, real-time updates were fragmented across WhatsApp groups and emails, creating confusion, security risks, and limited visibility for management. To address these challenges, we designed and implemented a secure web and mobile application integrated with Smartsheet and Microsoft Sharpoint. The result was a structured, accountable, and real-time project tracking ecosystem that enhanced operational efficiency, improved customer satisfaction, and positioned SBS for scalable growth.



  • Site, Delivery, Fabrication, and Installation teams were sharing updates through WhatsApp groups and emails.
  • Photos of delivered balcony rails or completed fabrication were posted without structured tagging of project or sub-job details.
  • Management struggled to trace which update corresponded to which project.
  • Information was scattered, unstructured, and difficult to authenticate.
  • WhatsApp groups became overloaded with mixed content, causing stakeholders to miss critical updates.
  • Security risks: Employees leaving the organization retained access to sensitive project data via WhatsApp groups.
  • Risk of accidental deletion or loss of media.
  • No central repository for project-related images and documentation.
  • Delayed project tracking and reduced visibility for executive management.
  • Lower customer satisfaction due to lack of timely and verified updates.
  • Time wastage in manually sorting WhatsApp images and messages.
  • Reduced accountability among teams.
  • Increased operational risk due to unsecured communication channels.
To address these challenges, we designed a two-platform digital ecosystem tailored specifically to SBS’s operational model. The solution was fully tailored to SBS’s operational needs, ensuring minimal disruption and maximum adoption.


A.  Secured Web Application : The web platform serves as the administrative and integration backbone of the solution.
Key capabilities include:

  • Automated import of Projects and Sub-Projects from Smartsheet into a structured database.
  • Role-based user management.
  • Client and project metadata management.
  • Secure configuration parameters for Smartsheet integration.
  • System parameters and access rules
B.  Secured Mobile Application (Hybrid) : The mobile application was designed for operational teams which consists of 
  • Site Team
  • Delivery Team
  • Fabrication Team
  • Installation Team
Through the mobile app, users can:
  • Upload images and videos directly against specific Projects and Sub-Jobs with automatic geo tagging.
  • Conduct site snags.
  • Tag relevant system users to trigger notifications.
  • Ensure every upload is structured and traceable.
  • Create signoff's by Project Managers
  • Enter the daywork
This eliminated the need for WhatsApp-based updates and ensured every piece of information was contextually linked and secured.