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Privacy Policy

Last updated: 25-Jan-2025

RB Infotech Middle East LLC (“RB Infotech”, “we”, “our”, “us”) is committed to protecting the privacy and security of our users, customers, and visitors. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our products, or access our cloud-based platforms such as i-Rems, i-TimeSheet, and related services.

By accessing or using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name, company name

  • Email address, phone number

  • Job title

  • Login credentials

  • Billing and payment details

  • Support and communication records

b. Business and Application Data

When you use our SaaS platforms, we may process:

  • Tenant, landlord, property, contract, and financial records

  • Documents, invoices, receipts, and reports

  • System logs and audit trails

c. Technical & Usage Data

  • IP address

  • Browser and device type

  • Operating system

  • Log files, access times, and pages visited

  • Cookies and tracking technologies

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our services

  • Process transactions and payments

  • Create and manage user accounts

  • Improve platform performance and user experience

  • Communicate with customers regarding updates, support, and billing

  • Comply with legal and regulatory obligations

  • Detect and prevent fraud, abuse, and security threats

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • User consent (where applicable)

4. Data Sharing and Disclosure

We do not sell personal data. We may share information only with:

  • Authorized employees and contractors

  • Cloud hosting and infrastructure providers

  • Payment gateways and banks

  • Regulatory or law-enforcement authorities where legally required

All third parties are contractually required to protect your data.

5. Data Storage & Security

Your data is stored on secure cloud infrastructure with:

  • Encryption in transit and at rest

  • Role-based access controls

  • Audit logs and monitoring

  • Regular backups and vulnerability checks

We take commercially reasonable measures to protect against unauthorized access, alteration, or destruction of data.

6. Data Retention

We retain personal and business data:

  • As long as your account is active

  • As required to fulfill contractual or legal obligations

  • For audit and compliance purposes

Upon termination, data may be archived or deleted as per contractual terms.

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request data export (where applicable)

  • Withdraw consent

Requests can be made by contacting us at [Insert your support email].

8. Cookies

We use cookies to:

  • Maintain login sessions

  • Analyze website traffic

  • Improve site performance

You may disable cookies in your browser, but some features may not work properly.

9. International Data Transfers

Your data may be stored or processed in data centers outside your country. We ensure that appropriate safeguards are applied to protect your data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

For any questions about this Privacy Policy or your data, contact:

RB Infotech Middle East LLC

Email: hello@rbinfotech.com

Website: www.rbinfotech.com